Hostgator established in the year 2002 now tops the chart of many hosting review sites. Host gator is the industry leader in the shared hosting spectrum with more than 1.3 million domains hosted in their servers. Though the price is not too competitive their business is heavily based on the reliability factor. Over the years hostgator managed to bag the acclaim as being one of the most reliable hosting providers around with a huge and dedicated customer base. Their servers are known to be highly secure with least down time in the history. But what really makes the company stand out from the rest is its efficient but friendly customer service team. A part of the success is surely based on their aggressive marketing campaigns.

Reliability and Performance
Hostgator has already gained the reputation of being the most reliable provider among the lot. The sites are hosted on top-of-the-line Dual Xeon servers in their data centers located at Dallas. The data centers are well equipped and are connected with its ten back bone providers. The cutting edge technology ensures the industry standard of 99.9% Uptime. The server loads are transferred within the network server to ensure there are no outages. We were monitoring the hostgator service for over 6 months now and never experienced a complete outage for even once. Going through the rave reviews across the net found for this provider one could judge on the reliability factor to be more than promising. The performance too is far better and could easily be differentiated from the site hosted on other sites. We found the site responding much faster than ever when we got our service transferred from a different provider. On a reliability and performance chart we rate this provider really high. 

Value for Money
Though the price offered by the provider is a bit higher when compared to other shared hosting providers’ hostgator provides the customers with premium services on their shared hosting plans. It offers unlimited data transfer and unlimited disk space. A domain name is offered free for life along with a multitude of features.

Cpanel
Control panel is the most popular and user friendly cpanel. The Cpanel is neatly arranged with webstat counters on the left navigation for the site admin to view the site traffic stat on a glance.

Customer Service
Customer service is the salient feature of Hostgator. We contacted them through the online chat they have on their web site. Within seconds we had some one attending from the other end. The conversation we found was very professional and was able address all the queries we needed. Also they managed to get a ticketing for some technical support which we needed. The ticket arrived on our mail inbox within seconds and we had what we asked for within few minutes. Hostgator has a very good customer support team and we certainly rate their customer support the best.